1. Definitions
In these Terms and Conditions, the following words carry specific meanings whenever they appear:
- "Wild City" or "we" or "us" refers to the operators of the wildcity.best platform and all associated services.
- "Player" or "you" refers to any person who registers an account on Wild City and uses the platform's services.
- "Account" means the individual player account created after completing the registration process on Wild City.
- "Bonus Funds" refers to any credits added to your account as part of a promotion, welcome bonus, cashback, or other Wild City offer — distinct from your real money balance.
- "Wagering Requirement" means the total amount of qualifying bets you must place before bonus-derived winnings become withdrawable.
- "Real Money Balance" means funds you have deposited yourself that are not subject to wagering requirements.
- "KYC" refers to Know Your Customer — the identity and document verification process required before withdrawals are processed.
- "Platform" refers to the Wild City website, mobile web interface, and all games and services available at wildcity.best.
2. Acceptance of Terms
By registering an account on Wild City, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you should not register an account or use the Wild City platform.
Your continued use of Wild City after any update to these Terms constitutes acceptance of the revised terms. Wild City will notify players of material changes via the email address registered to their account and via a notice on the platform. It is your responsibility to keep your registered email address current.
Wild City's terms are designed to be fair and readable — we want Filipino players to understand what they're agreeing to.
3. Eligibility
To register and use Wild City, you must meet all of the following requirements:
- You are at least 21 years of age.
- You are located in a jurisdiction where online gaming of this type is permitted under applicable law.
- You are not a resident of any jurisdiction that prohibits online gaming platforms or their use.
- You are not a current employee, contractor, director, or immediate family member of an employee of Wild City or any affiliated company.
- You are not subject to any self-exclusion or voluntary ban currently in effect on your account.
- You are acting on your own behalf and not as an agent, proxy, or representative of another person.
Wild City reserves the right to request age and identity verification at any time. Accounts found to be held by persons under 21 will be closed immediately and any remaining balance will be returned to the source payment method used for the deposit, less any bonus funds which will be forfeited.
4. Account Registration
Each person may hold only one registered account on Wild City. If Wild City discovers that a person holds more than one account — whether using different email addresses, phone numbers, or payment methods — all duplicate accounts will be closed and any bonuses credited to those accounts will be voided. Winnings generated from wagering bonus funds on duplicate accounts may also be voided at Wild City's discretion.
You are responsible for providing accurate information during registration, including your full legal name, date of birth, Philippine mobile number, and a valid email address. Wild City uses the information you provide to verify your identity and process payments — inaccurate information may delay or prevent withdrawals.
You are solely responsible for maintaining the security of your login credentials. Wild City will never ask for your password. If you believe your account has been accessed without your authorisation, contact Wild City support immediately via live chat or at support@wildcity.best.
5. Identity Verification (KYC)
Wild City is required to verify the identity of players before processing withdrawals. This is a standard requirement for online financial platforms and is not unique to Wild City. You will be asked to provide:
- A government-issued photo ID (Philippine passport, driver's licence, or SSS/GSIS/PhilHealth/Voter's ID)
- Proof of address issued within the last three months (utility bill, bank statement, or official government correspondence)
- Confirmation that the payment method used for deposits belongs to you
KYC documents should be uploaded through your account settings. Wild City aims to review submitted documents within 24 hours on business days. You can continue to play while verification is in progress, but withdrawals will be held until the process is complete.
Wild City's deposit and withdrawal processes are built around the payment methods Filipino players actually use.
6. Deposits
Wild City accepts deposits via the following Philippine payment channels: GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet bank transfer, BDO, BPI, UnionBank online banking, and Visa/Mastercard bank cards. All deposits are denominated in Philippine Peso (₱).
The minimum deposit amount is ₱100. There is no maximum single deposit amount, however Wild City reserves the right to impose transaction limits on individual accounts based on verification status or risk assessment.
Deposits are credited to your Wild City account as soon as they are confirmed by the payment provider. GCash and Maya deposits are typically instant. Bank transfer deposits via InstaPay or PESONet may take up to two hours during normal banking hours. Wild City is not responsible for delays caused by your bank or payment provider.
7. Withdrawals
Withdrawals can be requested to any verified Philippine payment method previously used to deposit, or to a verified bank account in your name. The minimum withdrawal amount is ₱100. Wild City does not charge fees on standard withdrawals, however your bank or e-wallet provider may impose their own transaction charges.
Wild City processes the majority of GCash and Maya withdrawal requests within one hour during peak operating hours (8:00 AM to midnight PHT). Requests submitted between midnight and 8:00 AM are queued for processing from 8:00 AM the following morning. Bank transfer withdrawals may take one to two banking days to reflect in your account.
Before your first withdrawal, you must complete the KYC process described in Section 5. Wild City may also request updated verification documents if your account has been inactive for an extended period or if there are compliance concerns.
If you have an active bonus with a pending wagering requirement, requesting a withdrawal will cancel the bonus and any bonus-derived winnings will be forfeited. Your real money balance can always be withdrawn. Only bonus funds and bonus-derived winnings are subject to wagering conditions.
8. Bonuses and Promotions
Wild City offers various promotions to new and existing players including welcome deposit matches, weekly cashback, reload bonuses, free spins, and referral rewards. All promotions are subject to their individual terms in addition to these general Terms and Conditions.
8.1 Wagering Requirements
Bonuses are credited as Bonus Funds and are subject to a wagering requirement before they can be withdrawn. The specific wagering requirement for each promotion is stated clearly in the promotion details. Wagering requirements are calculated on the bonus amount unless otherwise specified. Game contribution rates toward wagering vary — most slots contribute 100%, table games including roulette typically contribute 20%, and sports bets at odds of 1.5 or greater contribute 100%.
8.2 Bonus Expiry
All bonuses have an expiry period stated in their individual terms, typically 7–30 days from the date of credit. If the wagering requirement is not completed before the bonus expires, the remaining bonus balance and any bonus-derived winnings are forfeited. Your real money balance is not affected by bonus expiry.
8.3 Bonus Abuse
Wild City actively monitors for bonus abuse, including but not limited to: claiming bonuses across multiple accounts, structured betting patterns that exploit promotion terms without genuine engagement, and systematic exploitation of specific game mechanics in combination with bonus funds. Where abuse is identified, Wild City reserves the right to void bonuses and associated winnings and to close the account involved.
The full details of all current Wild City promotions, including individual wagering requirements, eligible games, and expiry periods, are available on the Promotions page.
Wild City is accessible from anywhere in the Philippines — our terms apply equally whether you're in El Nido or Eastwood.
9. Gameplay Rules
All games on Wild City use certified Random Number Generator (RNG) systems. Slot outcomes, card shuffles in Pusoy and table games, and roulette spin results are all independently random and not influenced by previous outcomes, bet sizes, or account status. Wild City publishes the Return to Player (RTP) percentage for all slot games within each game's information panel.
In the event of a technical malfunction during a game round — including disconnection, server error, or software failure — Wild City will review the game log and resolve the round according to the game state at the time of the error. If the round cannot be reconstructed accurately, the bet placed for that round will be refunded to your account. Partial winnings already credited before the malfunction will stand.
Wild City reserves the right to void a bet or game round where an error in the game software has resulted in an outcome that would not have been possible under normal functioning conditions — for example, a displayed win that exceeds the stated maximum payout for a game. In such cases, the affected bet will be refunded.
10. Prohibited Conduct
The following behaviours are strictly prohibited on Wild City and may result in immediate account suspension, bonus forfeiture, and/or permanent closure:
- Opening or operating more than one account on Wild City
- Providing false information during registration or verification
- Using automated software, bots, scripts, or tools to interact with the platform in ways not available through the standard user interface
- Colluding with other players to influence game outcomes, particularly in multi-player games like Pusoy
- Exploiting software bugs, errors, or miscalculations in a game — identified bugs must be reported to support and not exploited
- Engaging in any activity that Wild City determines to constitute money laundering, fraud, or use of the platform to process funds from illegal activity
- Chargebacks or payment reversals initiated against legitimate Wild City transactions
- Threatening, harassing, or abusing Wild City staff or other players through any communication channel
11. Account Suspension and Closure
Wild City may suspend or close a player account at any time where there are reasonable grounds to believe that a player has violated these Terms and Conditions, engaged in prohibited conduct, or where required for compliance or legal reasons. In most cases, Wild City will notify the player and give an opportunity to respond before a final closure decision is made, unless the circumstances require immediate action.
Where an account is closed due to a verified breach of these terms, any remaining real money balance will be refunded to the verified payment method on file after deducting any bonus funds and winnings derived from prohibited activity. Where fraud or money laundering is involved, funds may be withheld pending investigation and referral to appropriate authorities.
Players may close their own accounts at any time by contacting Wild City support. Upon voluntary closure, any real money balance will be withdrawn to your verified payment method. Active bonus balances will be forfeited upon voluntary account closure.
12. Responsible Gaming
Wild City takes the wellbeing of its players seriously. The platform provides the following tools, accessible directly from your account settings without needing to contact support:
- Deposit Limits: Set daily, weekly, or monthly deposit caps — Wild City enforces these even during active sessions.
- Session Time Reminders: Receive a notification after a set period of continuous play.
- Cooling-Off Period: Temporarily deactivate your account for a set period of 24 hours to 30 days.
- Self-Exclusion: Permanently or indefinitely exclude yourself from Wild City — this cannot be reversed during the exclusion period.
These tools are not just checkboxes — Wild City honours them. If you set a deposit limit and then ask support to override it, we won't. If you self-exclude, your account will not be reinstated during the exclusion period regardless of subsequent requests. This is what responsible gaming tools are supposed to do.
For further information and external support resources, visit our Responsible Gaming page.
13. Privacy
Wild City collects and processes personal data in accordance with its Privacy Policy, which is available at wildcity.best/privacy-policy. By registering on Wild City, you consent to the collection and processing of your personal information as described in that policy.
Wild City will not sell your personal data to third parties for marketing purposes. Information collected is used for account management, identity verification, payment processing, fraud prevention, and platform improvement. Full details of data retention, your rights under applicable privacy law, and how to submit a data access or deletion request are in the Privacy Policy.
14. Limitation of Liability
Wild City provides the platform on an "as is" basis. While Wild City makes reasonable efforts to ensure the platform is available and functions correctly at all times, we do not guarantee uninterrupted access or that the platform will be free from technical errors.
Wild City is not liable for losses arising from: scheduled or unscheduled maintenance downtime; internet connectivity issues outside Wild City's control; delays caused by third-party payment providers; or errors in published game information where the game itself functions correctly.
Wild City's maximum liability to any individual player in connection with their use of the platform is limited to the amount of real money funds currently held in that player's Wild City account at the time the liability arises.
15. Changes to These Terms
Wild City may update these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. Material changes will be communicated to registered players via email and via a notice on the platform at least seven days before the changes take effect. Minor corrections, typographical fixes, and clarifications that do not affect player rights may be made without advance notice.
The most current version of these Terms and Conditions is always available at wildcity.best/terms-conditions. The "Last updated" date at the top of this page reflects when the terms were most recently revised.
16. Contact
For questions about these Terms and Conditions, account-related issues, or any other matter, Wild City can be reached through the following channels:
- Live Chat: Available 24/7 from within your Wild City account
- Email: support@wildcity.best
- FAQ Page: wildcity.best/faq
Wild City support staff are available around the clock and familiar with the Philippine gaming context. If your question involves a complex account or payment issue, email is recommended over live chat as it allows you to include relevant screenshots or transaction references.