Wild City Casino Philippines Privacy Policy

1. Introduction

Welcome to Wild City, the Philippines' premier online casino destination. We take your privacy seriously — not just because it's legally required, but because we genuinely believe that players deserve to know how their information is used. This Privacy Policy explains in plain terms what data Wild City collects from you, why we collect it, how we store and secure it, and what rights you have over it as a player based in the Philippines.

By creating a Wild City account, visiting our website at wildcity.best, or using any of our online casino services, you agree to the terms described in this Privacy Policy. If you have questions at any point, reach out to us at support@wildcity.best. Our team is based locally and speaks your language — literally and figuratively.

This policy covers all Wild City services: our website, mobile experience, games (slots, roulette, Pusoy, and more), VIP Club membership, promotions, and the Refer a Friend program. It applies to all registered players and anyone who simply browses our site.

2. What Data We Collect

Wild City collects only the information we genuinely need to provide you with a safe, personalised, and compliant online casino experience. Here's what that includes:

• Registration data: Full name, date of birth, email address, mobile number, and residential address in the Philippines. This is required to verify your identity and comply with Philippine anti-money laundering regulations.
• Government ID details: A copy of a valid Philippine ID (such as PhilSys, passport, driver's licence, or SSS/GSIS card) to complete Know Your Customer (KYC) verification. We do not store the full ID image longer than necessary.
• Payment information: GCash mobile number, Maya account details, BDO/BPI/UnionBank account references, or card type and last four digits. Full card numbers and OTPs are never seen or stored by Wild City — those are processed entirely by our PCI-DSS certified payment partners.
• Gameplay data: Game history, bet amounts, win/loss records, session durations, and responsible gaming limits you've set. This helps us personalise your experience and monitor for problem gambling patterns.
• Device and technical data: IP address, browser type, operating system, device ID, and cookies. This is standard for any online platform and helps us detect fraud and improve performance.
• Communications: Any messages you send to our support team via live chat, email, or our contact form. These are retained for quality assurance and dispute resolution.
• Referral data: If you use or share a referral link through our Refer a Friend programme, we record the referral relationship to credit your account correctly.

We do not intentionally collect data from anyone under 21 years of age. If we discover that a minor has registered, we will immediately close the account and delete their data.

3. How We Use Your Data

Every piece of data Wild City collects has a clear purpose. We do not collect information just to have it sitting around. Here's exactly what we use your data for:

• Account management: Creating and maintaining your Wild City player account, including login authentication, password resets, and account security alerts.
• Identity verification (KYC): As required under Philippine gaming and AML regulations, we verify your identity before processing withdrawals above a certain threshold and before granting VIP Club access.
• Processing transactions: Handling deposits and withdrawals through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, and Visa/Mastercard. Your payment data is shared only with the relevant payment processor, not stored on our own servers.
• Customer support: Resolving your queries, complaints, and disputes. Our support team needs access to your account and transaction history to help you effectively.
• Personalisation: Showing you promotions, game recommendations, and Wild City content that's actually relevant to how you play — not random spam.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling behaviour and enforcing any self-exclusion or deposit limits you've set.
• Legal compliance: Meeting our obligations under Philippine law, including PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012 (Republic Act 10173).
• Fraud prevention and security: Detecting unusual activity, protecting accounts from unauthorised access, and investigating suspicious transactions.

4. Who We Share Your Data With

Wild City does not sell your personal information. Full stop. But to run a safe and licensed online casino in the Philippines, we do share limited data with certain trusted third parties under strict confidentiality agreements:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, and our bank transfer partners receive only the transaction data they need to process your deposits and withdrawals.
• Identity verification services: Our KYC provider processes your ID documents to verify your identity. They are contractually bound to handle your data with the same level of care we do.
• Game providers: Third-party slot, table game, and live casino providers may receive anonymised session data to ensure game integrity and resolve disputes.
• Regulatory authorities: PAGCOR and other Philippine government bodies may request data access as part of their regulatory oversight. We comply with all lawful requests.
• Law enforcement: If required by a valid court order, subpoena, or Philippine law enforcement request, we will disclose relevant data as legally obligated.
• IT and hosting partners: Our servers and infrastructure providers operate under data processing agreements that restrict how they can use your data.

We do not share your data with advertisers, social media platforms, or any third party for their own marketing purposes. Any partner who receives your data is bound by contractual obligations to protect it consistent with this Privacy Policy and the Philippine Data Privacy Act of 2012.

5. How Long We Keep Your Data

Wild City retains your personal data only for as long as necessary. Here's a general guide:

• Active account: All data is retained for the lifetime of your account plus five years after closure, as required by PAGCOR regulations and Philippine AML law.
• Transaction records: Kept for a minimum of five years under anti-money laundering requirements.
• Support communications: Retained for two years from the date of the last interaction, then deleted.
• KYC documents: Retained for the legally required period (typically five years from account closure) then securely deleted.
• Marketing consent records: Kept until you withdraw your consent, at which point your contact details are removed from all marketing lists within 30 days.

When we no longer need your data, we either securely delete it or anonymise it so it can no longer be linked back to you.

6. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012 (Republic Act 10173), you have the following rights as a Wild City player:

• Right to be informed: You have the right to know that your data is being collected and how it will be used — which is exactly what this Privacy Policy is for.
• Right to access: You can request a copy of all the personal data Wild City holds about you. Email us at support@wildcity.best and we'll respond within 15 business days.
• Right to correction: If any of your data is inaccurate or incomplete, you can request a correction through your account settings or by contacting support.
• Right to erasure: You can request that your personal data be deleted. Note that we may be legally required to retain certain data even after such a request.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to the processing of your data for direct marketing at any time.
• Right to file a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe we have mishandled your data.

To exercise any of these rights, contact our Data Protection Officer at support@wildcity.best. Please include your registered email address and a description of your request.

7. Cookies and Tracking Technologies

Wild City uses cookies and similar technologies to improve your experience on our site. Here's what we use and why:

• Essential cookies: Required for the site to function — things like keeping you logged in and remembering your session preferences. You can't turn these off without breaking the site.
• Performance cookies: Help us understand how players use Wild City so we can improve load times, fix bugs, and optimise game delivery.
• Functional cookies: Remember your preferences like language settings and responsible gaming limits.
• Analytics cookies: We use anonymised analytics to understand overall traffic patterns. No individual player data is shared with analytics providers.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of some Wild City features.

8. How We Protect Your Data

Wild City uses industry-standard security measures to protect your personal information:

• TLS/SSL encryption on all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent security firms.
• Strict internal access controls — staff only see what they need to do their job.
• Automated fraud detection systems that flag unusual account activity in real time.

Despite these measures, no online system is 100% immune to security risks. In the unlikely event of a data breach that affects your personal information, Wild City will notify you and the National Privacy Commission within 72 hours, as required by Philippine law.

9. Changes to This Privacy Policy

Wild City may update this Privacy Policy from time to time to reflect changes in our services, technology, or Philippine legal requirements. When we make material changes, we'll notify you by email and post a prominent notice on the Wild City website at least 14 days before the changes take effect. Your continued use of Wild City after that date means you accept the updated policy.

We recommend bookmarking this page and checking back occasionally. The "Last Updated" date at the top of this page always shows when the most recent revision was made.

10. Contact Our Data Protection Officer

If you have questions, concerns, or requests related to your privacy and personal data at Wild City, please get in touch:

• Email: support@wildcity.best
• Subject line: "Data Privacy Request – [Your Registered Email]"
• Response time: We aim to respond to all privacy-related enquiries within 5 business days, and to resolve requests within 15 business days.

For complaints that we are unable to resolve to your satisfaction, you have the right to escalate the matter to the National Privacy Commission of the Philippines at privacy.gov.ph.